User Experience (UX) Strategies

Conversion Optimisation Audit

I have an existing digital product that I feel should have better conversion. I want to understand what changes I need to make to improve my conversions rates.

Product Overview

From optimising checkouts processes, or increasing donations, to turbo-charging lead generation our conversion optimisation packages are designed to thoroughly evaluate your digital platforms and provide pragmatic recommendations. By analysing user behaviour, identifying pain points, and assessing usability, our audit uncovers areas for improvement and provides practical solutions.

You will receive a detailed report with out findings and insights, strategic recommendations, and design solutions to improve your customer experience to enhance conversion rates across the board. The report will highlight issues in the current system, optimisation opportunities, and provide a pragmatic advice and solutions to help optimise a wide range of user conversion issues. Focussing on key areas such as user behaviour analysis, and journey optimisation, equipping your business with actionable insights to create a more intuitive and effective digital experience.

We conduct a comprehensive review of your digital platforms, analysing data, speak to customers, and audit designs against best practices to identify drop-off points in your customer journey. Our methodical approach provides you with detailed user journey maps and actionable insights, empowering your UX strategy to drive better customer engagement and satisfaction.

I want to

  • Understand User buying process.
  • Enhance checkout flows.
  • Increase donations.
  • Enhance leads and deal flow.
  • Remove friction points in all user journeys.
  • Drive Higher Conversions Rates.

Our Process

Our Conversion Optimisation Audit identifies barriers and opportunities, refining your digital journey to boost conversions and maximise ROI.

Discovery

Analysis

Documentation

1

Discovery Workshop

2

Comprehensive UX Audit

3

User Behaviour Analysis

4

Usability & Accessibility Evaluation

5

Pain Point Identification, User Journey Mapping & Recommendations

Pricing

Small

Ideal for simple apps and websites aiming to boost customer registrations, improve checkout conversions, and increase other key user actions.

  • Short UX Workshop
  • UX Data Analysis
  • Best Practice UX Appraisal (heuristic analysis)
  • Summary report of findings
  • Initial recommendations for UX improvements
Duration

2 Weeks

Price From

£7,500 + VAT

Medium

Ideal for more complex websites or apps, with multiple user journeys, that need optimisation to enhance overall user experience and boost engagement.
  • UX Workshop
  • Comprehensive UX Data Analysis (GA4 & User Testing)
  • Detailed User Journey Mapping
  • Best Practice UX Appraisal (Heuristic and competitive analysis)
  • Detailed report of findings
  • Strategic recommendations for UX improvements
  • Prioritised action plan for implementation
Duration

3-4 Weeks

Price From

£15,000 - 20,000 + VAT

Large

Ideal for large and complex websites, apps or customer portals with multiple user journeys that need thorough optimisation to enhance overall user experience, boost transactions and increase engagement.
  • UX Workshop
  • Comprehensive UX Data Analysis (GA4 & User Testing)
  • User Surveys and Interviews
  • Customer Usability Tests
  • Detailed User Journey Mapping
  • Best Practice UX Appraisal (Heuristic and Competitive Analysis)
  • Detailed Report of Findings
  • Strategic Recommendations for UX Improvements
  • Prioritised Action Plan for Implementation
Duration

4-6 Weeks

Price From

£30,000 - 40,000 + VAT

Case Studies

CFA UK

Chalke Festival

Microsoft

New West End Company

Podium Analytics

Royal British Legion (RBL)

Smartest Energy

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